Certification for Quickits
Quickits Nicola Spencer and Rob Smith pose with the ISO 9001 certificate
Over the past few months Rob Smith (Managing Director) and Nicola Spencer (Quality Manager) teamed up with quality consultant Jo Holden to finalise the innovative online management system. This specially designed electronic application allows users to efficiently manage all aspects of the quality management system throughout the business. With this tool along with the expert advice of Jo, both Rob and Nicola set out to prepare the team at Quickits ready for the Centre for Assessments all important audit.
‘In past years it hasn’t been a necessity to secure the ISO 9001:2008 certification’ says Quickits Managing Director Rob Smith ’from day one we set our quality and service standards at the highest possible level. Having been in the industry for more than 20 years we are well aware of our customers’ expectations and our reputation within the industry is testament to this. Achieving the certification allows us to secure additional, substantial international contracts and it’s another step forward in the right direction.’
After all their hard work it’s certainly paid off for Quickits having achieved ISO 9001:2008 certification since May 2014. Consultant Jo Holden was so impressed with Quickits and will be publishing a case study on Nicola’s creation of an NCI reporting procedure which analyses Non-conformances, Complaints and Improvement Ideas. ‘Nicola identified an old system of reporting non-conformances and complaints that wasn’t really effective enough’ explains Jo, ‘since then Nicola has created and maintains a very unique detailed procedure that provides root cause analysis which in turn leads to improved efficiencies throughout the business.’
Rob Ashton, auditor for the Centre for Assessment recorded zero major and minor non-conformances during his audit of Quickits Ltd which apparently is rare for the first assessed audit of any company. It’s easy to see why Quickits are proud to have gained this certification and the ease of achievement provides evidence that Quickits have always operated with quality and service high up on the agenda.
Quickits Ltd
Tel: 01623 515545
www.quickits-online.co.uk
Published: 19th September 2014
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