Aberdeen Hub Expands Customer Service Processes, Programmes
Since its opening in 2016, the valves and measurement hub operated by Cameron, a Schlumberger company, continues to deliver exemplary OEM-level service to customers
The hub offers an array of specialty services related to the repair, maintenance, inspection, and service support for valves and measurement equipment.
Since its relocation from Livingston to Aberdeen two years ago, additional team members, a new approach to QHSE, a risk-based quality program, and valve and maintenance workshops are among steps taken to support Europe, Africa, Russia and Central Asia. The hub has completed several critical offshore valve repairs during operator shutdowns along with regular valves being sent to the Aberdeen workshop for overhaul and refurbishment.
To meet the demand and support for the wider region, a dedicated commercial team has been created to include a full-time services manager for measurement field service, engineering personnel along with establishing HSE and quality departments. All new employees to this facility are initiated through a variety of programs, process, and training efforts that incorporate safety and incident prevention throughout all team operations and field services.
Visual approach to QHSE
With the expansion of the HSE and quality team, various continuous improvements, such as PPE posters in the workshop along with authorised users and risk assessment guidelines are posted at point of use. Along with an environmental management plan that has been developed and implemented, a large amount of additional QHSE training has been rolled out over the past year. This included role-based online, instructor-led, and external training. A volumetric increase in safety reporting is now being recorded month-on-month throughout the year.
Risk-based approach to quality
The quality team continues to enhance the offering with a new service quality reporting programme following a risk-based approach to proactively manage potential service quality incidents. Additionally, a quality management system has been developed ready for the next surveillance audit. Transition to ISO 9001:2015 is underway and a trial of the standard work programme was field tested over the past four months and will be implemented across the region.
Expanding regional footprintGlobal valve and maintenance workshops will kick off in November 2017; operations locations include Angola, Nigeria, Algeria, Kazakhstan, and Astrakhan.
Tel: 01638 665 000
Published in Valve User Magazine Issue 43
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