Laser Ltd - Dont talk about customer service

The first rule of Customer Service is - you don’t talk about Customer Service.

We know that when we deliver what was ordered, to our high quality standards, then there’s nothing else to talk about – except the next order. At Laser Limited the main component of service is control.

Many of our regular and long standing customers were previously let down in some way, by suppliers who just didn’t understand their essential part in the greater scheme of things.

We are fully aware of our responsibility in that chain – so we invested in state of the art Fibre Tech Lasers and the most accurate folding machines, so we knew we had complete control of the process.

The QK group then invested in Premier Powder Coating so that manufactured parts don’t have to leave the site to be finished.

We’re on a mission to make sure all our customers are fully informed about the range of materials and possibilities that Laser Cutting and Folding can bring to their operations – with full design support to bring their ideas to life and offer up the most intricate and accurate fabrication services that could improve and develop their products.

As soon as it is safe to do so, we will be delivering something new to all our customers and all those who register their interest by email – or give us a call to reserve a sample pack.

Tel: 01623 515 545

Summer 2020 // Issue 53
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