Metso’s Service Network

New Service Centre in UK continues to strengthen Metso’s service network



Metso’s global service network is continuously growing, as more and more customers get to know the service offering Metso has for valve maintenance. Metso serves customers in many industries, and therefore the range of services is extensive as well. The services are always tailored for each customer’s needs.

Intelligent Valve Repairs

What makes an ordinary valve repair intelligent? With Metso services, the valve repairs are well planned, documented and carried out in the Metso Service Centre by professional and experienced Metso Service Technicians. The repair process and procedures are in accordance with quality, environmental and safety standards ISO9001, ISO14000 and ATEX. Metso Service Centres are well equipped for even challenging repairs and large scale turnarounds. The new Metso Service Centre in Seaham, County Durham is a great example of supporting these cases. And should there be a need for R&D, engineering or manufacturing, Metso Service Centers are backed up by the original equipment manufacturer of Neles, Jamesbury and Mapag product lines, bringing in to the picture the global Metso’s Automation business line network and products ranging from valves to analyzers, consistency transmitters and automation systems.

Wide range of services to support maintenance and turnarounds

The key element in successful and economical valve maintenance is planning. Metso has created a set of services to support valve maintenance and turnaround planning. Metso offers support in Criticality Analysis and Intelligent Field Survey to help in defining the Maintenance Plan or scope for the turnaround. In Criticality Analysis the valves are divided into criticality categories according to their effect on production, quality, safety and environment. A Criticality Analysis is made by combining maintenance and process knowledge. Metso’s Valve HealthCheck helps to analyze the valve diagnostics. Many UK customers are already utilizing the Metso’s Smart HealthCare service. With Smart HealthCare, the valve diagnostics are analyzed regularly by Metso Service Technician, and the condition of the valve is recorded and monitored to help reduce the risk of unplanned breakdowns. With good planning, the maintenance activities can be directly focused to the valves needing it the most and costs can be reduced, sometimes even dramatically.

Metso’s spare part and inventory management services

Even with good planning, unexpected service needs may arise during a major turnaround, particularly valves with no previous service history or diagnostics available. One way to secure spare part availability for those needs is Metso’s Valve Spare Container. Customized and pre-planned selection of spare parts will be held at the Metso Service Center for the turnaround, against a service fee. Any unused parts can be returned according to the contract details and charges are only made according to spare part consumption. Besides good maintenance planning, managing of inventories and spare part purchases are vital issues when targeting to lower maintenance costs. Metso’s Valve Management Solution takes care of both in a unique way. Part of the Valve Management Solution is a systematic standardization of the installed valve base in co-operation with the customer. With this solution Metso manages customer’s valve inventories and valve maintenance systematically. Currently, there are many customer’s relying on Metso’s Valve Management Solution globally, and all of them have chosen to extend the agreement to longer period with increased scope having seen the positive impact on maintenance costs and particularly the positive impact on capital tied to the valve inventories.

The full range of Metso services are available from Metso Service Center at Seaham, County Durham!

Metso North East Service Centre has already been established for over 25 years. We are now proud to announce the opening of our brand new service facility at Seaham, County Durham. The service centre covers 37,147 square feet of workshop, storage and office space to further enhance our service and sales activities to UK customers.

The move enables Metso to further expand our service capabilities. The service center has the capacity and the latest technology needed to handle large scale shutdown turnarounds, general repairs, spare parts, training programs, Valve Management Solution, field support and diagnostic services. As in all Metso Service Centers, all repair and overhaul work is carried out according to Metso defined service procedures, and leaves our service center with certification and overhaul warranty, the same level as new manufactured valve packages. The Service Center follows the quality and environmental procedures according to ISO9001 and ISO14000 and the service personnel in the UK service center are ATEX certified.

Metso, Tel: 0191 5230120
Website: www.metsoautomation.com

Summer 2020 // Issue 53
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