Sensible Documentation Please!

BVAA recently received telephone call from a rather weary member – who will remain anonymous – complaining about the raft of paperwork that routinely accompanies each and every enquiry, much of which is totally needless or irrelevant or both.

He reported that a recent enquiry for a 2 inch check valve had been accompanied by over 400 pages of documentation… and this excluded the Terms & Conditions! Our member reckoned a good Engineer could have covered it on a single A4 page.

We know levels of valve expertise – or ‘valveology’ as it’s known in the industry – can be low these days in our customer base, and there is a tremendous reliance on the manufacturer/supplier to cover technical input, but our member’s view was that the enquirer was simply covering themselves for every conceivable eventuality irrespective of how remote or irrelevant they might be.

This isn’t the first time we’ve heard of this tremendous burden on the industry and would be interested to hear if others feel the same. Contact rob@bvaa.org.uk

Published: 8th October 2013